OEM Services
Zonic’s Premier Services to Our OEM Clients
Recall Optimization
Complete Recall Process to Identify, Prioritize, Optimize, and Execute
Knowing at all times:
- Who are your recall customers
- Which recalls to prioritize and/or target
- The processes and marketing to achieve the best results and ROI.
The proven Zonic Omni-Channel recall engine tactically drives recall results and control, from “customer identification” to “recall completion”. The platform gives you the flexibility and control to do it all yourself, or use Zonic when tactically needed.
Winning new customers in your area by seamlessly marketing with:
- “Proven creative”
- “Pre-approved offers”
- Targeted to customers in your PMA who are statistically
“in market” status to buy now!
Our solution includes the “credit bureau” data, and marketing tools to drive success
Conquest Targeting
Program “In a Box” – Creative, Pre-Approved List, Printing & Postage
Retention Reconversion
Retention Through Intelligent Waterfall Marketing/Processes
The Zonic Behavior Analytics Engine (BAE) assists in knowing when and how to re-engage your customers. Utilizing the dealer’s own DMS data, BAE determines the “habits” and the departmental “loyalty” of the customer. This waterfall marketing approach is designed to be cost effective in retaining customers that dealerships cannot afford to lose.
Everyone talks about Omni-Channel Marketing but few can execute it. First, you need a truly integrated Behavioral Analytics Engine overseeing all the communication channels. Second, the BAE has to control what and when a channel is utilized (waterfall). Third, BAE has to seamlessly communicate with the Analytics and Reporting Portal to report success. Zonic delivers a true Omni Channel experience.
Omni-Channel Service Marketing
True Behavioral Driven Waterfall Communication Built Upon the Bedrock of Analytics and Reporting
Live Call Center
Complete Suite of Automotive Focused Agent Services in Spanish and English
Zonic provides a full range of Call Center and BDC services. These retail automotive-focused services are delivered either onshore or offshore. Our US Territory operation in Puerto Rico specializes in “white glove” Spanish and English retail customer communications. Our “backstop” CRM solution allows our agents and your dealer personnel to work “virtually” together managing your portfolio of customers.
Zonic provides clients program results via individual proprietary reporting portals. Program results can be observed while the program is running in a seamless near real-time process. Insights are delivered in an easy to understand format. Zonic turns your data into information, and that information into knowledge. Utilize it in the marketplace to your advantage.
