Zonic’s Premier Services to our OEM Clients
Recall Optimization – Complete Recall Process to Identify, Prioritize, Optimize, and Execute
Knowing at all times, 1) who are your recall customers, 2) which recalls to prioritize and/or target, 3) the processes and marketing to achieve the best results and ROI. The proven Zonic Omni-Channel recall engine tactically drives recall results and control, from “customer identification” to “recall completion”. The platform gives you the flexibility and control to do it all yourself, or use Zonic when tactically needed.
Winning new customers in your area by seamlessly marketing with 1) “proven creative”, 2) “pre-approved offers” to those in your PMA who are statistically 3) “in-market” status to buy now! Our solution includes the “credit bureau” data, and marketing tools to drive success
Conquest Targeting – Program in a “Box” – Creative, Pre-approved List, Printing & Postage
Retention Reconversion: Retention Through Intelligent Waterfall Marketing/Processes
The Zonic Behavior Analytics Engine (BAE) assists in knowing when and how to re-engage your customers. Utilizing the dealer’s own DMS data, we are able to determine the “habits” and the departmental “loyalty” of the customer. This drives the waterfall marketing approach designed to
Everyone talks about Omni-Channel Marketing, but few can execute on it. First, you need a truly integrated Behavioral Analytics Engine overseeing all the communication channels. Second, the BAE has to control what and when a channel is utilized (waterfall). Third, BAE has to seamlessly communicate with the Analytics and Reporting Portal to report success. Zonic delivers a true Omni Channel experience.
Omni-Channel Service Marketing: True Behavioral Driven Waterfall Communication Built Upon the Bedrock of Analytics and Reporting
Call Center Backstop: Complete Suite of
Automotive Focused Agent Services in Spanish and English
Zonic provides a full range of Call Center and BDC services. These services are retail
Zonic provides all clients their program results via individual proprietary reporting portals. Program results can be observed while the program is occurring……all happening in a seamless